All sales are final. No refunds or returns.

Please allow 3-5 business days for orders to be processed after your initial purchase. Processing and shipping time estimates do not account for holidays or non-business days. Once your order is in the fulfillment stage, you will receive an email with a tracking link. Orders will take 24-48 hours for the link to activate and update. Orders will be trackable via email and can also be reviewed by our team upon email request. Shipping times vary depending on your location but range between 3-8 business days for US orders. Packages will be shipped in the order they are received.

All orders received after 2:00 PM EST and on weekends will be processed the next business day.

It is very important to confirm that the shipping address is entered correctly prior to submitting your order. Lady Indea will only be able to update a shipping address prior to fulfillment and shipment. All customers have 24 hours to contact Lady Indea’s Customer Support Team via email to update the shipping address on their order. Once an order has begun the fulfillment process, we are unable to update the shipping address. Therefore, it is very important to confirm that you have inputted the correct shipping address on your order prior to completing the order.

If you do not contact Lady Indea’s Customer Support Team to change the shipping address within 24 hours of completing your order, you will be responsible for any further shipping costs should the order arrive at an incorrect address or is returned to the sender. Lady Indea will not be responsible for the delivery to an incorrect address nor the loss of product due to delivery to an incorrect address as all shipping labels are generated from the address provided on your order.

Lost or Stolen Packages

Lady Indea is not responsible for lost or stolen packages.

Your satisfaction is our top priority – If you have any problems or questions, please let us know by emailing vip@ladyindea.me. Please include your order number.